Executive PA Masterclass

This seminar is run over two days and takes an in-depth look at the role of the Executive PA and the importance of this role in any organisation.

By the end of the course you will be able to:
• Redefine your role as an Executive PA and understand others’ expectations
• Apply new techniques to build a more successful working relationship with your manager
• Practise the principles of assertive behaviour and communicate confidently and credibly
• Plan and monitor ongoing tasks and projects successfully
• Contribute effectively within meetings
• Manage your time more effectively
• Develop tips and techniques for analysing problems and making decisions
• Develop your role and take accountability

The Executive PA Masterclass explores the following topics through an interactive blend of workshop presentations and practical exercises.

The Role of the PA/Executive Assistant
• The skills and qualities you need to provide the proactive support your manager expects
• A better understanding of the reality of your job
• How to define and develop your role

Getting the most out of your working relationships
• Knowledge of the Four Working Styles
• Working effectively with your executive
• To identify your strengths and aspects for development

Building Confidence and Assertiveness
• Definition of assertive behaviour
• How to apply assertiveness effectively
• The key aspects of communicating confidently using s cenarios

Taking more control and responsibility
• Maps of Influence –Internal & External
• Prioritising and planning your work
• How to effectively manage interruptions
• Sometimes saying “No” confidently is the best policy

Decision making/ problem solving and organising and managing small events/ projects
• To look at a decision from all points of view
• Organising and managing small projects and events
• The keys to successful delegating

Role Effectiveness
• Role Effectiveness –the ten dimensions

Future development for your role
• Diary Management
• Top tips for running meetings
• Processing expenses
• The importance of continuing professional development
• Working out a well-developed plan for change to transform your role and performance

The Executive PA Masterclass is most appropriate for Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role.

The aims are to improve your insights and gain up to date techniques and tactics in line with the higher level responsibilities and the changing expectations of the PA/EA role.

No prerequisites.

Existing delegates typically enjoy career progression from PA to Executive Assistant, Chief of Staff, and Office Manager job roles.

Certificate of Completion

Hard copy certificate - Included